Refund policy

Return & Refund Policy

All opened or used XOTIQ products are final sale. We do not offer refunds, exchanges, or store credit for opened or used products due to color/shade preference, scent, texture, results, change of mind, individual sensitivity, or allergic reaction. Please review ingredients and patch-test when appropriate before use.

Unopened Products: Completely unopened, unused, sealed products in original packaging may be approved for return when XOTIQ is contacted within 7 days of delivery. Customers are responsible for return shipping, original shipping charges are non-refundable, and a $14.99 restocking fee will be deducted. Approved returns receive store credit only after inspection.

Approved store credit will be issued within 10 days after the returned item is received and inspected.

Damaged, Defective, or Incorrect Orders: If an item arrives damaged, defective, or XOTIQ shipped the wrong product, contact info@xotiq.us within 7 days of delivery with your order number and photos. Once verified, XOTIQ will replace the damaged item with the same product ordered or send the correct item at no cost to the customer. XOTIQ will cover return shipping if a return is required.

If XOTIQ requires the damaged, defective, or incorrect item to be returned, XOTIQ will cover the return shipping cost.

30-Day Quality Support: XOTIQ provides product-use and customer-care support for 30 days. This is not a money-back guarantee and does not extend the 7-day return/reporting period.

XOTIQ continuously works to improve its formulas, so ingredients may change from time to time. Please review the current ingredient list on the product packaging or product page with each purchase.

Nothing in this policy limits rights available under applicable law.