Return & Refund Policy

Last Updated: October 2026

Due to the personal-use and hygienic nature of XOTIQ Clean Beauty products, all opened or used products are final sale.

Opened or Used Products

Once a product has been opened, unsealed, tested, applied, or used, it is not eligible for return, refund, exchange, or store credit.

This includes dissatisfaction with:

• color or shade
• scent, texture, or feel
• personal results
• change of mind
• individual sensitivities or allergic reactions to properly disclosed ingredients

Please review all ingredients before use and patch-test when appropriate. If irritation occurs, discontinue use.

Unopened & Unused Products

If you change your mind, order the wrong item, or decide you no longer want your purchase, an item may be returned only if it is completely unopened, unused, sealed, and in its original packaging.

You must contact XOTIQ within 7 days of delivery for approval before returning anything.

For approved voluntary returns:

• Customer is responsible for the cost of return shipping.
• Original shipping charges are non-refundable.
• A $14.99 restocking fee will be deducted.
• The remaining eligible amount will be issued as store credit only after the item is received and inspected.

No additional $9.99 shipping or handling fee will be charged by XOTIQ.

Approved store credit will be issued within 10 days after the returned item is received and inspected.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, broken, defective, or XOTIQ sends the wrong product, contact info@xotiq.us within 7 days of delivery with your order number and clear photographs.

Once verified:

• XOTIQ will replace a damaged or defective item with the same item originally ordered, at no cost.
• If XOTIQ shipped the wrong product, we will send the correct product originally ordered, at no cost.

30-Day Quality Support

XOTIQ provides 30-Day Quality Support for skincare purchases. This means our team is available to help with product-use questions and customer-care concerns during the first 30 days.

30-Day Quality Support is not a money-back guarantee and does not extend the 7-day return or damage-reporting period.

Natural Product Variation

Because some XOTIQ formulas contain naturally derived ingredients, minor variations in color, scent, or texture may occur and do not by themselves indicate a defect.

XOTIQ continuously works to improve and update its formulas, so ingredients may change from time to time; please review the current ingredient list on the product packaging or product page before each use.

Contact

For assistance or return authorization, contact info@xotiq.us.