Return & Refund Policy

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Return Policy:

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your XOTIQ purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

•Unfortunately we don't have an exchange policy, any items that are eligible to be returned can be returned for a XOTIQ credit only. 
• Returns must be made within 14 days of your receipt date for a store credit.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

• Please make sure to record your tracking number because we cannot issue a credit until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• Store credit will be processed within 1-2 weeks of our office receiving your damaged products. 

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a credit.  Items will not be accepted after 14 days.  Shipping fees are nonrefundable.

Please email us at info@xotiq.us and include your invoice/order number and we will send you instructions on how to return the item.