Return & Refund Policy
Last Updated: March 2026

At XOTIQ Clean Beauty, we are committed to providing high-quality cosmetic and skincare products. Due to the personal-use and hygienic nature of our products, the following policy applies to all purchases.

Opened or Used Products

For hygiene and safety reasons, opened or used cosmetic and skincare products are final sale and are not eligible for return, refund, exchange, or store credit, except in cases of a verified damaged, defective, contaminated, mislabeled, or incorrect product, or where otherwise required by law.

Individual preferences, dissatisfaction with results, or sensitivities to properly disclosed ingredients do not by themselves make an opened or used product eligible for a refund. If irritation occurs, discontinue use.

Unopened and Unused Products

Unopened and unused products in their original packaging may be returned for store credit only when XOTIQ is contacted within 14 days of delivery.

“Unopened and unused” means the product seal and original packaging remain intact and the product has not been dispensed, applied, or used.

Customers are responsible for return shipping on voluntary returns. Original shipping charges are non-refundable. Returns must receive authorization from XOTIQ before being sent.

Once an approved return is received and inspected, store credit will be issued for the amount paid for the eligible product, excluding original shipping charges.

Damaged, Defective, or Incorrect Products

If your order arrives damaged or you receive an incorrect item, please contact info@xotiq.us within 7 days of delivery with your order number and clear photographs.

If you discover a product defect or quality issue that may not have been visible before opening—such as a defective pump, leakage, contamination, or unusual product condition—please contact us within 30 days of delivery.

Opening a product does not disqualify a legitimate defect or quality claim. Once the issue is verified, XOTIQ will provide an appropriate replacement at no additional cost or, if a replacement is unavailable, a refund to the original payment method.

Unopened and unused products may be returned for store credit within 14 days of delivery. Customers are responsible for return shipping. Approved voluntary returns are subject to a $14.99 restocking fee, deducted from the store credit. Store credit will be processed within 10 days after the approved return is received and inspected.

The $14.99 restocking fee and customer-paid return shipping do not apply to verified damaged, defective, or incorrect products.

Approved store credits, and any refunds issued for verified defective or incorrect products, will be processed within 10 days after approval or receipt of the required return.

Natural Product Variation

Because XOTIQ formulas contain naturally derived ingredients, minor differences in color, scent, or texture may occur between batches and do not necessarily indicate a defect.

Shipping

Original shipping charges are non-refundable on voluntary returns. Customers are responsible for return shipping on approved voluntary returns.

When a return is required because XOTIQ shipped an incorrect, damaged, or verified defective product, XOTIQ will provide return instructions and cover applicable return shipping costs.

XOTIQ is not responsible for voluntary return packages lost or damaged in transit. We recommend using a trackable shipping method.

*30-Day Skincare Support

XOTIQ's 30-Day Skincare Support applies only to eligible skincare products and provides customers with product-use and customer-care assistance during the first 30 days after delivery. It is not a money-back guarantee and does not create an unconditional right to return an opened or used product. All purchases remain subject to this Return & Refund Policy.

Courtesy Exceptions

XOTIQ may occasionally offer a replacement, exchange, or store credit as a customer-service courtesy. Courtesy exceptions are considered individually and do not modify this policy or establish a right to the same exception for another order or customer.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable law.

Contact Us

For assistance, email info@xotiq.us and include your order number and any relevant photographs or information.